Privacy Policy
Effective Date: March 3, 2026
This Privacy Policy applies to your use of v4v.ai, including account access, workflows, uploads, generated media, public workflow sharing, payments, support, and analytics.
1. Who We Are
FOP Kossak ("we," "our," or "us") operates v4v.ai (the "Service"). This Privacy Policy explains how we collect, use, store, and protect information when you use the Service.
2. Information We Collect
We collect information needed to operate the Service, secure accounts, run workflows, process payments, and support users.
- Account and identity data, including Telegram account identifiers, username, first name, and last name
- contact details you provide to us, such as email address where applicable
- Authentication and session data, including login requests, session tokens, and related security metadata
- Project data, including workflows, node configuration, prompts, settings, generated outputs, and platform activity
- Uploaded and generated media, including images, videos, audio, subtitles, and related metadata
- Usage and billing data, including workflow usage, jobs, execution logs, provider usage, credit transactions, payment records, and technical logs
- Support and communications data, including support tickets, replies, and Telegram support interactions
- Technical and analytics data, including IP-based rate-limiting context, browser requests, and website analytics
Payments are processed by third-party providers such as WayForPay. We do not store full credit card information.
3. How We Use Information
We use collected information to operate, secure, improve, and support the Service.
- create and maintain your account
- authenticate logins and manage sessions
- run workflows and generation jobs
- process transactions and payment confirmations
- store project history, assets, previews, and outputs
- calculate, deduct, refund, and audit credits
- provide support, moderation, abuse prevention, and security monitoring
- analyze product usage and improve reliability and product design
- communicate with users about service-related matters
4. Legal Bases for Processing
If you are located in the EEA, UK, or another jurisdiction with similar requirements, we generally process personal data under one or more of these legal bases:
- performance of a contract, to provide account access, workflows, payments, and support
- legitimate interests, including security, fraud prevention, analytics, debugging, service reliability, and product improvement
- consent, where required by law for specific processing activities
- legal obligations, where retention or disclosure is required by applicable law
5. Third-Party Services and Providers
The Service relies on third-party services to provide functionality. Depending on the feature you use, relevant data may be sent to external providers to complete your request.
- Telegram, for login approval and support communication
- payment providers such as WayForPay, for payment processing and transaction confirmation
- hosting and infrastructure providers, for storage, servers, and delivery of the service
- AI and infrastructure providers, for image, video, music, voice, subtitle, or other generation tasks
- Google Analytics, to understand how users interact with the website
We do not sell your personal data. We may share data with service providers only as needed to operate the Service, comply with law, protect rights, prevent abuse, or complete requested functionality.
6. Cookies and Analytics
The Service may use cookies, session mechanisms, and similar technologies required for authentication, security, and site operation. We also use Google Analytics on the website.
Google Analytics may collect information about your device, browser, pages visited, and interactions with the website. Learn more in Google’s Privacy Policy: https://policies.google.com/privacy
You may disable cookies in your browser settings, although some functionality of the Service may stop working correctly.
7. Data Storage and Retention
User data may be stored on secure servers and protected using industry-standard security measures.
We retain information for as long as reasonably necessary to provide the Service, maintain account and project history, comply with legal obligations, resolve disputes, enforce agreements, and support fraud or abuse prevention.
Retention periods may vary depending on data type. For example, sessions may expire automatically, support and billing records may be retained longer, and uploaded/generated workflow assets may remain available until deleted by you or removed under our policies.
8. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- access to your personal data
- correction of inaccurate data
- deletion of your data, subject to legal or operational limits
- objection to or restriction of certain processing
- data portability where applicable
- the right to lodge a complaint with a supervisory authority
To exercise these rights, contact us at support@v4v.ai.
9. Children’s Privacy
The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
10. Data Security
We use reasonable technical and organizational measures to protect account data, workflow data, sessions, assets, and billing records. However, no method of storage, transmission, or security control is completely secure, and we cannot guarantee absolute security.
11. International Data Transfers
Your information may be processed in countries other than your own, including the United States and any country where our providers operate. By using the Service, you understand that data may be transferred internationally, subject to applicable safeguards where required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version becomes effective when posted on this page unless another effective date is stated.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us using the details below.
